You Are
Our Priority
Frequently Asked
Questions
What payment methods are accepted?
We accept payments through Mercado Pago, debit and credit cards, and bank transfers. Please note that once the payment receipt is sent, the approval of your order may take up to 72 business hours.
Do you offer refunds?
Yes, we offer refunds on unused and undamaged items returned within 15 days of purchase. Please ensure the product is in its original packaging and has all tags attached. Shipping costs are non-refundable.
What promotions and installment plans are available?
You can pay in up to 3 or 6 interest-free installments. Payment conditions may change during special sales or promotional events.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and instructions to follow your delivery.
What happens if I receive a damaged item?
If you receive a damaged item, please contact us within 48 hours of delivery at our customer service email with photos of the item and packaging. We will offer a replacement, store credit, or a full refund depending on the situation.
Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased online and used on any of our products. They are a perfect gift for any occasion and are delivered via email with easy instructions to redeem at checkout.